Refund policy
Return & Exchange Policy
Because every item from Homeroom Supply Co. is custom printed to order specifically for you, we are unable to accept returns or exchanges for reasons such as incorrect size selection, change of mind, or general dissatisfaction with a design. We encourage you to check our size charts carefully before ordering, as sizing varies between youth and adult cuts.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, we'll gladly make it right with a free replacement or refund. To qualify:
- Contact us within 14 days of receiving your order
- Include your order number and clear photos showing the issue (damage, defect, or incorrect item received)
- Email us at info@homeroomsupply.co with this information
Once reviewed, approved claims will be replaced at no cost to you or refunded to your original payment method.
What Isn't Covered
- Orders where the size selected does not fit as expected
- Minor variations in color due to different device screens
- Orders that were undeliverable due to an incorrect shipping address provided at checkout
Lost or Delayed Packages
If your order hasn't arrived within the expected shipping window, please reach out to us and we'll help track it down.